Payment: I accept Paypal and major credit cards as forms of payment
Shipping:
Ready to ship items are shipped within 3-5 business days after receiving cleared payment.
Items are shipped 2-4 weeks after receiving cleared payment, unless otherwise noted on shop announcement or in the shipping information tab for the item. I put a tracking number on items mailed in the US. If you want insurance or signature confirmation on your item that will be an additional cost. If the shipping ends up being much less than what you were charged, I will refund the overage cost to your paypal account or credit card.
International Customers: Please do not ask me to declare a lower value on your packages on custom forms. Doing so is a federal offense that can get both of us in big trouble. International customers are responsible for paying any duties or taxes imposed by their countries' postal authorities. I am required to ALWAYS puts the actual price paid on customs forms.
***Important: I absolutely cannot be held responsible for lost packages. Once the post office has the package, it is totally out of my control. I will work with you to place a claim with the post office, but I cannot give refunds for items lost in the mail.
Refunds and Exchanges:
I want to make customers happy. Please contact me right away is the item isn't working for you.
Fit issues: I can make minor fit alterations at no extra cost except your cost to mail them back to me within 7 days of receiving your item.
If you are unsatisfied with your purchase please let me know within 7 days of receiving your item so we can solve the issue together. Please understand that this is a one woman operation and each item is hand dyed and handmade with great care. I am not a big box store so I only accept returns if there is a flaw in the item. I cannot refund shipping costs. Items must be sent back to me unwashed with postage paid by the buyer.
** I cannot issue returns if the color is slightly different shade than the sample picture as hand dying fabric is an art, not an exact science.
Additional Information:
Nobody at my house smokes. I do have 2 cats
Shipping:
Ready to ship items are shipped within 3-5 business days after receiving cleared payment.
Items are shipped 2-4 weeks after receiving cleared payment, unless otherwise noted on shop announcement or in the shipping information tab for the item. I put a tracking number on items mailed in the US. If you want insurance or signature confirmation on your item that will be an additional cost. If the shipping ends up being much less than what you were charged, I will refund the overage cost to your paypal account or credit card.
International Customers: Please do not ask me to declare a lower value on your packages on custom forms. Doing so is a federal offense that can get both of us in big trouble. International customers are responsible for paying any duties or taxes imposed by their countries' postal authorities. I am required to ALWAYS puts the actual price paid on customs forms.
***Important: I absolutely cannot be held responsible for lost packages. Once the post office has the package, it is totally out of my control. I will work with you to place a claim with the post office, but I cannot give refunds for items lost in the mail.
Refunds and Exchanges:
I want to make customers happy. Please contact me right away is the item isn't working for you.
Fit issues: I can make minor fit alterations at no extra cost except your cost to mail them back to me within 7 days of receiving your item.
If you are unsatisfied with your purchase please let me know within 7 days of receiving your item so we can solve the issue together. Please understand that this is a one woman operation and each item is hand dyed and handmade with great care. I am not a big box store so I only accept returns if there is a flaw in the item. I cannot refund shipping costs. Items must be sent back to me unwashed with postage paid by the buyer.
** I cannot issue returns if the color is slightly different shade than the sample picture as hand dying fabric is an art, not an exact science.
Additional Information:
Nobody at my house smokes. I do have 2 cats