Payment: I accept Paypal and major credit cards as forms of payment
Shipping:
Clothing Items are shipped 2-4 weeks after receiving cleared payment, unless otherwise noted. I put a tracking number on items mailed in the US. If you want insurance or signature confirmation on your item that will be an additional cost.
Embroidered Goods are shipped 3-5 business days after receiving cleared payment, unless otherwise noted. Tracking numbers are sent upon shipment.
I have not set up international shipping for this website. International Customers, please go to www.blueridgestitches.etsy.com to purchase.
International Customers: Please do not ask me to declare a lower value on your packages on custom forms. Doing so is a federal offense that can get both of us in big trouble. International customers are responsible for paying any duties or taxes imposed by their countries' postal authorities. I am required to ALWAYS puts the actual price paid on customs forms.
***Important: I absolutely cannot be held responsible for lost packages. Once the post office has the package, it is totally out of my control. I will work with you to place a claim with the post office, but I cannot give refunds for items lost in the mail.
Refunds and Exchanges:
Please contact me right away is the item isn't working for you.
Fit issues: I can make minor fit alterations at no extra cost except your cost to mail them back to me within 7 days of receiving your item.
If you are unsatisfied with your purchase please let me know within 7 days of receiving your item so we can solve the issue together. Please understand that this is a one woman operation and each item is handmade with great care. I am not a big box store so I only accept returns if there is a flaw in the item. I cannot refund shipping costs. Items must be sent back to me unwashed with postage paid by the buyer.
** I am happy to answer questions before you make purchases.
**If you have sensitivities to laundry detergents, fabric softeners, etc: You need to contact me BEFORE ordering to make sure the products I use in my home and on my fabrics will not irritate your sensitivities. While I understand this is a frustrating allergy to have, I cannot accept returns because of skin sensitivities.
** I cannot issue returns if the color is slightly different than the sample picture
Additional Information:
Nobody at my house smokes. I do have a cat.
Shipping:
Clothing Items are shipped 2-4 weeks after receiving cleared payment, unless otherwise noted. I put a tracking number on items mailed in the US. If you want insurance or signature confirmation on your item that will be an additional cost.
Embroidered Goods are shipped 3-5 business days after receiving cleared payment, unless otherwise noted. Tracking numbers are sent upon shipment.
I have not set up international shipping for this website. International Customers, please go to www.blueridgestitches.etsy.com to purchase.
International Customers: Please do not ask me to declare a lower value on your packages on custom forms. Doing so is a federal offense that can get both of us in big trouble. International customers are responsible for paying any duties or taxes imposed by their countries' postal authorities. I am required to ALWAYS puts the actual price paid on customs forms.
***Important: I absolutely cannot be held responsible for lost packages. Once the post office has the package, it is totally out of my control. I will work with you to place a claim with the post office, but I cannot give refunds for items lost in the mail.
Refunds and Exchanges:
Please contact me right away is the item isn't working for you.
Fit issues: I can make minor fit alterations at no extra cost except your cost to mail them back to me within 7 days of receiving your item.
If you are unsatisfied with your purchase please let me know within 7 days of receiving your item so we can solve the issue together. Please understand that this is a one woman operation and each item is handmade with great care. I am not a big box store so I only accept returns if there is a flaw in the item. I cannot refund shipping costs. Items must be sent back to me unwashed with postage paid by the buyer.
** I am happy to answer questions before you make purchases.
**If you have sensitivities to laundry detergents, fabric softeners, etc: You need to contact me BEFORE ordering to make sure the products I use in my home and on my fabrics will not irritate your sensitivities. While I understand this is a frustrating allergy to have, I cannot accept returns because of skin sensitivities.
** I cannot issue returns if the color is slightly different than the sample picture
Additional Information:
Nobody at my house smokes. I do have a cat.